Terms and Cleaning Policy
Effective date: August 10, 2026 Last updated: August 10, 2026
These Terms and Cleaning Policy (“Terms”) apply to cleaning services provided by 2M Cleaning, operated by 2M Cleaning, in Toronto and surrounding areas of Ontario.
Please read these Terms before confirming a cleaning appointment.
Nothing in these Terms limits any non-waivable rights or remedies available under the Ontario Consumer Protection Act, 2002 or other applicable law.
1. Quote Requests Are Not Confirmed Bookings
Submitting a website quiz, contact form, preferred date or calendar request does not automatically create a confirmed appointment or service agreement.
A booking is confirmed only after 2M Cleaning:
1. Reviews the property information and available photographs;2. Confirms the service scope, hourly rate or estimated price;3. Confirms the date and arrival window; and4. Sends written confirmation that the appointment has been accepted.
The written quote, booking confirmation and these Terms together form the service agreement.
Before accepting a booking, customers will have an opportunity to review and correct material information.
2. Services
Available services may include:
- Regular Cleaning- Deep Cleaning- Move-In Cleaning- Move-Out Cleaning- Airbnb Cleaning- Post-Construction Cleaning- Other services expressly confirmed in writing
Only tasks included in the confirmed quote or service description are included.
Oven interiors, refrigerator interiors, cabinet interiors, interior windows, laundry, ironing, balconies and other additional tasks are included only when expressly confirmed.
3. Service Area
2M Cleaning serves Toronto and select surrounding GTA communities within approximately 60 kilometres.
Service may be available in Toronto, Mississauga, Brampton, Vaughan, Richmond Hill, Markham, Pickering, Ajax, Oakville and other nearby communities.
Availability is determined using the specific service address. Additional travel charges, if any, must be disclosed and accepted before the booking is confirmed.

4. Estimates and Pricing
Cleaning time and price depend on factors including:
- Property size- Property condition- Selected service- Amount of buildup- Furniture and accessibility- Special requests- Add-on services- Information and photographs provided by the customer
Current rates:
- Regular Cleaning: **CAD $80 per hour - Deep Cleaning: **CAD $100 per hour - Other services: quoted individually


An estimate is based on the information reasonably available when it is prepared. If the property differs materially from the description or photographs, we will explain the change and request approval before performing materially additional work or charging an additional amount.
If approval cannot be obtained, we may limit the work to the previously authorized scope or reschedule the service.
5. Scheduling and Arrival
Regular service hours are Monday through Friday, 9:00 AM to 6:00 PM.
Arrival times may be provided as a window rather than an exact time. We will make reasonable efforts to arrive within the confirmed window and communicate material delays.
A preferred date or temporary calendar reservation remains subject to review. It becomes a confirmed appointment only after written confirmation from 2M Cleaning.
Cleaning duration is an estimate and may vary based on the property’s actual condition and approved scope.
6. Customer Responsibilities
Before the appointment, the customer must:
- Provide accurate information about the property- Provide lawful and safe access at the confirmed time- Provide working water and electricity where required- Inform us about parking and building-access rules- Secure cash, jewelry, medication, documents and valuable items- Identify fragile, damaged or improperly installed items- Disclose delicate or specialty surfaces requiring particular products- Inform us about pets and provide appropriate control or separation when necessary- Disclose known hazards, infestations, mould, bodily fluids, needles, asbestos or other unsafe conditions- Obtain any landlord, condominium or property-manager permission required for access- Keep areas reasonably accessible for the agreed cleaning tasks
The customer represents that they are authorized to request cleaning at the service address.
7. Access, Keys and Lockouts
The customer must provide the agreed access method, such as being present, arranging concierge access or providing lawful key or entry instructions.
Keys, door codes and access instructions will be used only to provide the confirmed service and will be handled as confidential information.
If the team cannot access the property at the confirmed time, the appointment may be treated as a late cancellation or lockout, subject to the policy confirmed below.


8. Parking
The customer must advise us about available parking, condominium rules and any loading or elevator requirements.
Parking costs and parking-related delays will be handled as follows:
2M Cleaning is not responsible for a parking violation resulting from inaccurate instructions or a customer request to park unlawfully.

9. Cleaning Supplies and Product Requests
2M Cleaning brings the essential cleaning products and supplies required for the confirmed service.
Eco-conscious products may be available upon request. “Eco-conscious” does not mean chemical-free, allergen-free or suitable for every person, pet or surface.
Customers must disclose relevant allergies, sensitivities, manufacturer instructions and delicate surfaces before the appointment.
If a customer asks us to use a product or tool supplied by the customer, 2M Cleaning may decline if the team reasonably believes it is unsafe, unsuitable, unlabelled or may damage a surface.
10. Unsafe or Excluded Conditions
General residential cleaning is not specialized remediation.
Unless expressly agreed in writing, services do not include conditions requiring specialized certification, protective equipment or remediation, including:
- Active pest or vermin infestations- Hazardous mould- Asbestos or suspected asbestos- Biohazards, blood, bodily fluids or needles- Fire, smoke, sewage or flood remediation- Hoarding-level conditions- Dangerous construction debris- Illegal substances or unsafe activity- Other conditions that present an unreasonable health or safety risk
**[TO CONFIRM THIS LIST WITH THE CLIENT]**
We may refuse, stop or reschedule work if previously undisclosed conditions create a reasonable safety risk. Any charge associated with such a situation must follow the confirmed cancellation or attendance policy and applicable law.
11. Payment
Accepted payment methods:
- Cash- E-transfer
Payment is due: same day / before service
E-transfer instructions will be provided directly by 2M Cleaning. Customers should not send banking passwords or unnecessary financial information.
Deposit policy: percentage
Any rate, fee, tax or additional charge must be disclosed before it becomes payable, except where otherwise permitted by law.
12. Cancellations and Rescheduling
Confirmed appointments reserve time for the cleaning team. The client must choose the policy:
- More than [48] hours’ notice:** [NO FEE / OTHER]- Between [24–48] hours’ notice:** [FEE OR PERCENTAGE]- Less than [24] hours’ notice:** [FEE OR PERCENTAGE]- Same-day cancellation or no access: [FEE OR PERCENTAGE]- Rescheduling with more than [NUMBER] hours’ notice: [NO FEE / OTHER]- Rescheduling within [NUMBER] hours: [FEE]
No cancellation or rescheduling fee will apply unless it was clearly disclosed and accepted as part of the confirmed booking, subject to applicable consumer-protection law.
A cancellation should be sent by PHONE / WHATSAPP / EMAIL so both parties have a record.
2M Cleaning may cancel or reschedule because of illness, unsafe weather, vehicle problems, staff unavailability or other circumstances outside reasonable control. In that situation, the customer will not be charged for unperformed services, and any applicable prepayment will be refunded or applied to a new date.
13. Recurring Cleaning
Recurring services: WEEKLY, BI-WEEKLY OR MONTHLY
Unless a separate written plan states otherwise, recurring appointments do not create a fixed-term commitment. Each appointment remains subject to availability, the confirmed rate and the cancellation policy.
Any recurring discount or promotional condition must be provided in writing before the customer accepts it.
14. Quality Concerns
Customers should inspect the completed work when reasonably possible and notify us promptly about any concern.
Reporting period: 24 HOURS AFTER SERVICE
The customer should provide a reasonable description and, where appropriate, photographs of the area in question.
Resolution policy: return visit, partial re-clean, account credit or case-by-case review
No statement on the website creates a “satisfaction guarantee” unless the guarantee and its conditions are expressly stated in writing.
This section does not limit rights or remedies available under applicable law.
15. Property, Fragile Items and Damage Concerns
The cleaning team will use reasonable care while working in the property.
Customers must disclose fragile, valuable, unstable, previously damaged or improperly installed items and surfaces before cleaning begins.
2M Cleaning is not responsible for deterioration caused by normal wear, pre-existing damage, inherent defects or an item’s improper installation where the loss was not caused by a failure to use reasonable care.
Any damage concern should be reported promptly to:
EMAIL/PHONE
Claim-reporting period: 24 Hours
2M Cleaning will review the circumstances, available photographs, service records and communications before proposing a resolution. Nothing in these Terms excludes responsibility where exclusion is prohibited by law.
16. Photographs and Privacy
Customers may submit photographs to obtain an estimate.
2M Cleaning will not use property photographs for social media, advertising or before-and-after marketing without separate express consent.
Before-and-after documentation during service:

Personal information and photographs will be handled according to the 2M Cleaning Privacy Policy.
17. Pets
Customers must disclose pets before the appointment and take reasonable steps to keep animals and team members safe.
Pet policy: WHETHER PETS MUST BE SECURED IN A SEPARATE AREA
2M Cleaning is not responsible for a pet leaving the property where the customer did not provide safe instructions or containment, except to the extent caused by the team’s failure to use reasonable care.
18. Delays and Events Outside Reasonable Control
Neither party will be responsible for a delay caused by circumstances outside reasonable control, such as severe weather, building restrictions, emergencies, utility outages or unsafe travel conditions.
The parties will communicate promptly and make reasonable efforts to reschedule.
19. Customer Communications
By requesting a quote or booking, the customer authorizes service-related communications necessary to respond, prepare an estimate and manage the appointment.
This does not constitute consent to unrelated promotional marketing. Marketing communications are governed by the Privacy Policy and applicable Canadian anti-spam requirements.
20. Consumer Rights and Written Confirmation
For bookings covered by Ontario consumer-protection legislation, the customer will receive a written copy of the material booking terms, which may include:
- Supplier identity and contact information- Customer name and service address- Service description- Date or arrival window- Hourly rate or price calculation- Estimated total- Taxes and additional charges- Payment terms- Cancellation and rescheduling terms
These Terms must be read together with the written quote and booking confirmation.
Where applicable law gives the customer a cancellation, refund or other right, that statutory right prevails over inconsistent language in these Terms.
21. Governing Law
These Terms are governed by the laws of Ontario and the applicable federal laws of Canada.
Nothing in this section prevents a consumer from exercising a statutory right, contacting Consumer Protection Ontario or the Office of the Privacy Commissioner of Canada, or bringing a claim in a forum permitted by law.
22. Changes to These Terms
We may update these Terms for future bookings. The version accepted with a confirmed booking will govern that booking unless the parties agree to a lawful change in writing.
23. Contact Information
2M CleaningLegal/registered name: 2M CleaningEmail: [BUSINESS EMAIL]  Phone/WhatsApp: +1 226 200 1506Toronto, Ontario, Canada