Privacy Policy
Effective date: August 10, 2026Last updated: August 10, 2026
2M Cleaning is committed to protecting the personal information of our customers and website visitors.
This Privacy Policy explains how 2M Cleaning, operated by (“2M Cleaning,” “we,” “us” or “our”), collects, uses, discloses, stores and protects personal information in connection with our website, quote requests, bookings and cleaning services.
This policy applies to information collected through our website, online forms, telephone calls, email, text messages, WhatsApp, Instagram and other communications with us.
1. Information We Collect
Depending on how you interact with us, we may collect:
Contact information
- Full name- Telephone number- Email address- Preferred method of communication
Property and service information
- Service address, city and postal code- Property type and approximate size- Number of bedrooms and bathrooms- Current condition of the property- Requested cleaning service- Preferred date and arrival window- Parking, building-entry and access instructions- Information about pets, delicate surfaces, allergies or product sensitivities- Priority areas and special cleaning requests
Photographs and communications
- Photographs you upload or send to help us assess the property- Messages, questions, feedback and correspondence- Information provided when reporting a concern or possible property damage- Reviews submitted through our feedback form
Booking and transaction information
- Quote and booking details- Services performed- Estimated and actual cleaning time- Payment method and payment status- Records required for accounting and legal purposes
We currently accept cash and e-transfer. Our website does not intentionally collect or store credit-card information.
Technical information
Depending on the website tools enabled, we may automatically receive:
- IP address- Browser and device type- Pages viewed- Date and time of visits- Referring website- Cookie and analytics information
2. How We Collect Information
We may collect information when you:
- Complete our cleaning quiz or contact form- Request an estimate- Upload or send photographs- Call, email, text or message us through WhatsApp or Instagram- Select a preferred date through a booking calendar- Confirm or pay for a cleaning service- Submit feedback or communicate a concern- Visit or interact with our website
3. Why We Use Personal Information
We use personal information only for reasonable business purposes, including:
- Responding to questions and quote requests- Determining whether we serve your location- Estimating the required cleaning time and total price- Recommending an appropriate cleaning service- Scheduling and confirming appointments- Providing cleaning services- Communicating about arrival, access, changes or cancellations- Processing and recording payments- Addressing feedback, complaints, safety incidents or damage concerns- Improving our services and customer experience- Maintaining accounting, tax and business records- Protecting customers, team members, property and our legal rights- Complying with legal and regulatory requirements
Submitting a quote request does not automatically confirm an appointment or create a cleaning-service agreement.
4. Consent
We collect, use and disclose personal information with your consent or where otherwise permitted or required by law.
By voluntarily submitting information for a quote or booking, you consent to our use of that information to respond to your request and provide the requested service.
You may withdraw consent for optional uses at any time, subject to legal, contractual and reasonable notice requirements. Withdrawal of consent may prevent us from providing a quote or service where the information is necessary to do so.
5. Photographs
Photographs submitted for an estimate may be used to:
- Assess the size and condition of the property- Identify priority areas- Estimate cleaning time- Prepare or confirm the scope of service- Address a safety, quality or damage concern
We will not publish customer photographs or use them for advertising, social media, before-and-after content or other promotional purposes without separate express consent.
Quote photographs that do not result in a booking will be deleted within **[TO CONFIRM: NUMBER OF DAYS]**, unless they are required to respond to an active concern or comply with the law.
6. Marketing Communications
We may contact you by email, telephone, text message or WhatsApp to respond to your request, provide an estimate, manage a booking or deliver requested customer service.
We will send promotional emails or messages only where we have consent or another lawful basis. Marketing consent is optional and is not required to request or receive cleaning services.
Promotional communications will identify 2M Cleaning and provide a way to unsubscribe. You may withdraw marketing consent at any time by using the unsubscribe method provided or by contacting us.
7. When We Share Information
We do not sell or rent personal information.
We may share limited personal information with:
- 2M Cleaning team members who require it to provide the service- Website and form-hosting providers, including Weblium- Email, communication and file-storage providers- Google Calendar or another booking provider, if enabled- WhatsApp and Meta platforms when you communicate through those services- Analytics providers, if analytics are enabled- Accounting, legal, insurance or professional advisers- Government authorities or law-enforcement agencies where disclosure is required or permitted by law
Service providers may process information in Canada or other countries. Information processed outside Canada may be subject to the laws and lawful-access requirements of that jurisdiction.
We require service providers to handle information only for authorized purposes and with appropriate safeguards, where reasonably possible.
8. Retention
We retain personal information only as long as reasonably necessary for the purposes described in this policy and to meet legal, accounting and dispute-resolution requirements.
Proposed retention periods:
- Unsuccessful quote information: - Quote photographs: - Completed-service records and communications: - Invoices and transaction records: as required by applicable law- Marketing-consent records: while consent is relied upon and for a reasonable period afterward- Records connected to a complaint, incident or dispute: until the matter and applicable retention period have ended
When information is no longer required, we will securely delete, destroy or anonymize it.
9. Safeguards
We use reasonable physical, administrative and technical safeguards appropriate to the sensitivity of the information, which may include:
- Password-protected accounts- Restricted access to customer information- Access limited to team members who require the information- Secure deletion practices- Confidential handling of customer addresses and access instructions- Reasonable security measures used by our service providers
No website, email or messaging service can guarantee absolute security. Customers should avoid sending unnecessary identification, financial or highly sensitive information.
If a privacy breach creates a real risk of significant harm, we will take the steps required by applicable law, which may include notifying affected individuals and the Office of the Privacy Commissioner of Canada.
10. Cookies and Analytics
Our website and its service providers may use cookies or similar technologies required for website operation, security, form submission and performance.
If optional analytics or advertising tools are enabled, they may collect information about website interactions.
Currently enabled tools: Google Analytics, Meta Pixel, Weblium analytics, other tools 
You can control certain cookies through your browser settings. Disabling essential cookies may affect website functionality.
11. Accessing or Correcting Your Information
Subject to applicable law, you may request:
- Confirmation of whether we hold personal information about you- Access to that information- Correction of inaccurate or incomplete information- Information about how it has been used or disclosed- Withdrawal of optional consent- Deletion of information that is no longer reasonably required
We may need to verify your identity before processing a request. Certain information may be retained where required by law or reasonably necessary for an active transaction, legal claim or security purpose.
12. Children’s Information
Our services and website are intended for adults. We do not knowingly collect personal information directly from children under the age of 18 without appropriate authorization.
13. Third-Party Links
Our website may link to WhatsApp, Instagram, Google Calendar or other third-party websites and services. Their privacy practices are governed by their own policies. We encourage users to review those policies before providing information.
14. Changes to This Policy
We may update this Privacy Policy when our practices, services or legal obligations change. The revised version will be posted on this page with a new “Last updated” date.
Material changes will apply prospectively unless otherwise permitted by law.
15. Contact and Privacy Questions
The person responsible for privacy matters at 2M Cleaning is:
Privacy Contact: Business/legal name: 2M CleaningEmail: [PRIVACY OR BUSINESS EMAIL]  Phone: +1 226 200 1506 Toronto, Ontario, Canada
If you believe your privacy concern has not been resolved, you may contact the Office of the Privacy Commissioner of Canada at [priv.gc.ca](https://www.priv.gc.ca).